Outage in Twilio

SMS Delivery Delays to Multiple Networks in New Zealand

Resolved Minor
December 03, 2024 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in New Zealand. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Europe

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 12/04/2024 12:11AM

We are no longer experiencing issues with SMS delivery delays to multiple networks in New Zealand for a subset of Twilio numbers. This incident has been resolved.

MONITORING 11 months ago - at 12/03/2024 10:21PM

We are observing recovery with SMS delivery delays to multiple networks in New Zealand for a subset of Twilio numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 12/03/2024 09:29PM

We are experiencing SMS delivery delays to multiple networks in New Zealand for a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 12/03/2024 09:15PM

Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in New Zealand. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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