Outage in Twilio

PCAP for SIP or Elastic SIP Trunking calls are not available for download via Twilio Console

Resolved Minor

October 22, 2025 - Started 5 months ago - Lasted about 5 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with PCAP for SIP. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio Console

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/22/2025 01:02PM

The issue with PCAP files for SIP has been resolved and is operating normally at this time.

MONITORING 5 months ago - at 10/22/2025 11:02AM

SIP PCAP files in Twilio console are now accessible. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 10/22/2025 09:17AM

Some voice customers are currently experiencing issues accessing SIP PCAP files in their Twilio Console. Our engineering team is actively investigating the root cause. We will provide an update within 2 hours or as soon as more information is available.

INVESTIGATING 5 months ago - at 10/22/2025 08:17AM

Some voice customers are currently experiencing issues accessing SIP PCAP files in their Twilio Console. Our engineering team is actively investigating the root cause. We will provide an update within 1 hour or as soon as more information is available.

INVESTIGATING 5 months ago - at 10/22/2025 08:08AM

Our monitoring systems have detected a potential issue with PCAP for SIP. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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