Outage in Twilio

Inbound Call Failures to a Subset of Twilio's Phone Numbers in Portugal

Resolved Minor
December 15, 2024 - Started about 1 month ago - Lasted about 12 hours
Official incident page

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Outage Details

We are observing inbound call failures to a subset of Twilio's phone numbers in Portugal. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Europe
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/16/2024 01:45AM

We are no longer experiencing inbound call failures to a subset of Twilio's phone numbers in Portugal. This incident has been resolved.

MONITORING about 1 month ago - at 12/15/2024 11:50PM

We are observing recovery in inbound call failures to a subset of Twilio's phone numbers in Portugal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 12/15/2024 08:45PM

We are experiencing inbound call failures to a subset of Twilio's phone numbers in Portugal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 12/15/2024 04:46PM

We are continuing to observe inbound call failures to a subset of Twilio's phone numbers in Portugal. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 12/15/2024 02:36PM

We are continuing to observe inbound call failures to a subset of Twilio's phone numbers in Portugal. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 12/15/2024 01:36PM

We are observing inbound call failures to a subset of Twilio's phone numbers in Portugal. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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