Outage in Twilio

Historical Reporting is not Available for some Flex Users of Customers with Enabled Flex Insights

Resolved Minor
December 23, 2024 - Started 17 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Flex Insights
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 12/23/2024 04:21PM

We have determined that the Historical Data is available now and Flex Insights is operating normally at this time.

INVESTIGATING 17 days ago - at 12/23/2024 03:27PM

We are continuing to investigate intermittent issues with Historical Reporting not Available for some Flex Users of Customers with Enabled Flex Insights. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 17 days ago - at 12/23/2024 02:25PM

Our monitoring systems have detected a potential issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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