Outage in Twilio

SMS Delivery Failures to Altice Network in United States of America over a Subset of Short Codes

Resolved Minor
January 03, 2025 - Started 3 days ago - Lasted 3 days
Official incident page

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Outage Details

We are experiencing SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America Twilio SMS
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 01/06/2025 11:16AM

We are no longer experiencing SMS Delivery Failures to Altice in United States of America over a subset of short codes. This incident has been resolved.

MONITORING about 5 hours ago - at 01/06/2025 09:16AM

We are observing successful SMS delivery to Altice in the United States of America over a subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 7 hours ago - at 01/06/2025 07:16AM

We are observing successful SMS delivery to Altice in the United States of America over a subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 20 hours ago - at 01/05/2025 05:57PM

We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 01/04/2025 05:55PM

We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 01/04/2025 08:49AM

We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 01/04/2025 12:53AM

We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 01/03/2025 08:54PM

We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 01/03/2025 06:51PM

We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 01/03/2025 03:57PM

We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 01/03/2025 01:51PM

We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 01/03/2025 12:58PM

We are experiencing SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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