Outage in Twilio

SMS Delivery Delays to Smart Network in Philippines

Resolved Minor
January 15, 2025 - Started about 14 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Smart in Philippines. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, APAC
Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 01/15/2025 05:06AM

We are no longer experiencing delivery report delays when sending messages to Smart network in Philippines. This incident has been resolved.

MONITORING about 13 hours ago - at 01/15/2025 03:07AM

We are observing recovery in SMS delivery delays when sending messages to Smart network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 01/15/2025 02:56AM

We continue to experience SMS delivery delays when sending messages to Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 01/15/2025 01:56AM

We are experiencing SMS delivery delays when sending messages to Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 01/15/2025 01:50AM

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Smart in Philippines. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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