Outage in Twilio

Conversations Outbound Message Delays

Resolved Minor
January 23, 2025 - Started about 1 month ago - Lasted about 10 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Conversation API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Conversations
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/23/2025 01:41PM

The issue affecting some Email and SMS outbound messages has been resolved, and the service is functioning normally at this time.

MONITORING about 1 month ago - at 01/23/2025 11:42AM

We have started seeing recovery for delays in some Email and SMS outbound messages. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 1 month ago - at 01/23/2025 09:49AM

We have started seeing recovery for delays in some Email and SMS outbound messages. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 01/23/2025 08:28AM

We have identified the issue causing delays in some Email and SMS outbound messages. New SMS Outbound Messages are no longer experiencing delays. We will provide another update within 4 hours or sooner if more information becomes available.

IDENTIFIED about 1 month ago - at 01/23/2025 08:12AM

We have identified the issue causing delays in some Email and SMS outbound messages. We will provide another update within 4 hours or sooner if more information becomes available.

IDENTIFIED about 1 month ago - at 01/23/2025 06:15AM

We have identified the issue causing delays in some Email and SMS outbound messages. We will provide another update within 2 hours or sooner if more information becomes available.

IDENTIFIED about 1 month ago - at 01/23/2025 06:12AM

We have identified the issue causing delays in some Email and SMS outbound messages. We will provide another update within 2 hours or sooner if more information becomes available.

INVESTIGATING about 1 month ago - at 01/23/2025 05:09AM

We are currently investigating an issue causing delays in some Email and SMS outbound messages. We will provide another update within 1 hour or sooner if more information becomes available.

INVESTIGATING about 1 month ago - at 01/23/2025 04:10AM

Our monitoring systems have detected a potential issue with Conversation API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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