Outage in Twilio

Voice Insights Call Summaries Missing Branded Calling Related Fields

Resolved Minor
February 11, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We've become aware of a potential issue with Voice Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Voice Insights
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/11/2025 10:30AM

Voice Insights call summaries for Branded Calling calls are no longer missing the Branded Calling-related fields. The incident is now resolved.

MONITORING about 2 months ago - at 02/11/2025 10:04AM

Voice Insights call summaries for Branded Calling calls that ended after 10:39pm PST are missing Branded Calling-related fields. Our engineers are investigating the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/11/2025 09:37AM

Voice Insights call summaries for Branded Calling calls that ended after 10:39pm PST are missing Branded Calling-related fields. Our engineers are investigating the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/11/2025 08:41AM

Voice Insights call summaries for Branded Calling calls that ended after 10:39pm PST are missing Branded Calling-related fields. Our engineers are investigating the issue. We will provide you with an update in the next 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/11/2025 07:59AM

We've become aware of a potential issue with Voice Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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