Outage in Twilio

SMS and MMS Delivery Delays to AT&T Network in United States for a Subset of Short Codes and Toll Free Numbers

Resolved Minor
February 13, 2025 - Started 28 days ago - Lasted about 7 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue of SMS and MMS Delivery Delays To AT&T Network in United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 02/14/2025 03:33AM

We are no longer experiencing MMS/SMS delivery delays when sending messages to AT&T network in United State. This incident has been resolved.

MONITORING 28 days ago - at 02/14/2025 01:33AM

We are observing recovery in MMS/SMS delivery delays when sending messages to AT&T network in United State. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hour or as soon as more information becomes available.

INVESTIGATING 28 days ago - at 02/14/2025 12:42AM

We continue to experience MMS delivery delays when sending messages to AT&T Network in United States for a subset of short codes and toll-free phone numbers. We have experienced recovery for SMS Delivery Delays to AT&T Network in United States for a subset of Short code and Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 28 days ago - at 02/13/2025 10:22PM

We are experiencing recovery for SMS Delivery Delays to AT&T Network in United States for a subset of Short code and Toll Free Numbers. We continue to experience MMS delivery delays when sending messages to AT&T Network in United States for a subset of short codes and toll-free phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 28 days ago - at 02/13/2025 09:29PM

We continue to experience MMS/SMS delivery delays when sending messages to AT&T Network in United States for a subset of short codes and toll-free phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 28 days ago - at 02/13/2025 08:25PM

We are continuing to investigate this issue.

INVESTIGATING 28 days ago - at 02/13/2025 08:16PM

We are experiencing MMS/SMS delivery delays when sending messages to AT&T Network in United States for a subset of short codes and toll-free phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 28 days ago - at 02/13/2025 08:09PM

Our monitoring systems have detected a potential issue of SMS and MMS Delivery Delays To AT&T Network in United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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