Outage in Twilio

Twilio Flex Webchat Client Receiving Access Denied When Initiating a Webchat

Resolved Minor

February 28, 2025 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Twilio Flex Webchat client receiving access denied when initiating a webchat. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/28/2025 11:51PM

Twilio Flex Webchat client receiving access denied when initiating a webchat has been resolved where the issue happened. The Twilio Flex Webchat client is operating normally at this time.

INVESTIGATING about 1 year ago - at 02/28/2025 11:13PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 02/28/2025 11:03PM

We are investigating a service interruption with the Twilio Flex Webchat client receiving access denied when initiating a webchat. We expect to provide another update in 1 hour or as soon as more information becomes available

INVESTIGATING about 1 year ago - at 02/28/2025 10:53PM

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