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Outage in Twilio

SMS Delivery Delays to Smart Network in the Philippines

Resolved Minor
March 08, 2025 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS delivery delays to Smart Network in the Philipppines. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/09/2025 02:29AM

We are no longer experiencing SMS delivery delays when sending messages to Smart Network in the Philippines. This incident has been resolved.

MONITORING about 1 year ago - at 03/09/2025 01:31AM

We are observing recovery in SMS delivery delays when sending messages to Smart Network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

MONITORING about 1 year ago - at 03/09/2025 01:29AM

We are observing recovery in SMS delivery delays when sending messages to Smart Network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 03/08/2025 11:30PM

We continue to experience SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 03/08/2025 10:47PM

We are experiencing SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 03/08/2025 10:46PM

We are experiencing MMS/SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 03/08/2025 10:34PM

Our monitoring systems have detected a potential issue with SMS delivery delays to Smart Network in the Philipppines. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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