Outage in Twilio

Whatsapp messages are not delivered with error 63021

Resolved Major
March 16, 2025 - Started 17 days ago - Lasted 8 minutes
Official incident page

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Outage Details

We've become aware of a potential issue with Whatsapp where messages are not delivered with error 63021. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging Channels
Latest Updates ( sorted recent to last )
INVESTIGATING 17 days ago - at 03/16/2025 03:50AM

We've become aware of a potential issue with Whatsapp where messages are not delivered with error 63021. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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