Outage in Twilio

SMS Delivery Delays and Failures to and from Claro Network in Brazil

Resolved Minor
June 11, 2025 - Started 1 day ago - Lasted about 7 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays and failures to and from Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/11/2025 07:02PM

We are no longer experiencing SMS delivery delays and failures to and from Claro Network in Brazil. This incident is now resolved.

MONITORING 1 day ago - at 06/11/2025 05:05PM

We are observing an improvement with SMS delivery delays and failures to and from Claro Network in Brazil. Our Engineers are monitoring the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 06/11/2025 02:34PM

We continue experiencing SMS delivery delays and failures to and from Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 06/11/2025 12:43PM

We are still experiencing SMS delivery delays and failures to and from Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 06/11/2025 11:51AM

We are experiencing SMS delivery delays and failures to and from Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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