Outage in Twilio

SMS Delivery Delays and Failures to and from Claro Network in Brazil

Resolved Minor

June 11, 2025 - Started 10 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays and failures to and from Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/11/2025 07:02PM

We are no longer experiencing SMS delivery delays and failures to and from Claro Network in Brazil. This incident is now resolved.

MONITORING 10 months ago - at 06/11/2025 05:05PM

We are observing an improvement with SMS delivery delays and failures to and from Claro Network in Brazil. Our Engineers are monitoring the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/11/2025 02:34PM

We continue experiencing SMS delivery delays and failures to and from Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/11/2025 12:43PM

We are still experiencing SMS delivery delays and failures to and from Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 06/11/2025 11:51AM

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