Outage in Twilio
SMS and MMS Delivery Receipt Delays from Twilio to Verizon United States
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced delays in SMS and MMS delivery receipts for messages sent to Verizon network subscribers in the United States, affecting all North American SMS and MMS services including short codes, long codes, and toll-free numbers. While message delivery continued to function normally, customers experienced delayed confirmation receipts from Verizon recipients. The issue was resolved after 3.7 hours with delivery receipts returning to normal operation.
Twilio customers may be experiencing MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America Twilio MMS Long Code, North America Twilio SMS Short Code, North America Twilio MMS Short Code, North America Twilio SMS Toll-Free, North America Twilio SMS Long Code, North America Twilio MMS Long Code, North America Twilio SMS Toll-Free, North America Twilio MMS Toll-Free, North America Twilio MMS Toll-Free, North AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 04/17/2026 11:43AM
The incident has been resolved and SMS/MMS delivery receipts from Twilio to Verizon network subscribers in the United States are operating normally.
MONITORING
20 days ago - at 04/17/2026 09:50AM
We have observed a recovery in SMS and MMS delivery receipts from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
20 days ago - at 04/17/2026 09:25AM
We are continuing to work on a fix for this issue.
IDENTIFIED
20 days ago - at 04/17/2026 09:22AM
Twilio customers may be experiencing SMS and MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
20 days ago - at 04/17/2026 08:14AM
Twilio customers may be experiencing MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
20 days ago - at 04/17/2026 08:06AM
Twilio customers may be experiencing MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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