Outage in Twilio
SMS Delivery Delays and Failures from Twilio Phone Numbers to Multiple Networks in Portugal
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 10-hour incident affecting SMS delivery from Twilio phone numbers to subscribers across multiple networks in Portugal, with messages failing to deliver or experiencing delays, and delivery receipts also unreliable. The root cause was identified early in the incident, with recovery observed before full resolution. SMS delivery to the affected Portuguese networks was fully restored by August 8, 2026.
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, EuropeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 08/08/2026 08:45PM
The incident has been resolved and SMS delivery from Twilio to affected networks in Portugal is operating normally.
MONITORING
about 9 hours ago - at 08/08/2026 07:29PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 9 hours ago - at 08/08/2026 07:25PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
IDENTIFIED
about 13 hours ago - at 08/08/2026 03:25PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
about 15 hours ago - at 08/08/2026 01:24PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 16 hours ago - at 08/08/2026 12:23PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 17 hours ago - at 08/08/2026 11:48AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 18 hours ago - at 08/08/2026 10:47AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
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