Outage in Twilio

SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy

Resolved Minor

April 16, 2026 - Started about 17 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays from a subset of long codes to multiple network subscribers in Italy, affecting the SMS service in Europe for 3.6 hours. The team identified the root cause and implemented a fix, with service recovery observed before full resolution. The incident was resolved and SMS delivery returned to normal operations.

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Europe

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Latest Updates ( sorted recent to last )

RESOLVED about 13 hours ago - at 04/16/2026 02:07PM

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to multiple affected networks in Italy is operating normally.

MONITORING about 15 hours ago - at 04/16/2026 12:05PM

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 16 hours ago - at 04/16/2026 11:19AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 04/16/2026 10:33AM

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