Outage in Twilio

Issues Viewing Messaging Insights

Resolved Minor

April 16, 2026 - Started about 7 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Twilio experienced a 45-minute outage affecting the Messaging Insights feature in their Console, preventing customers from viewing messaging analytics and reports. The engineering team identified the root cause and implemented a fix to restore normal functionality. The service was fully resolved and returned to normal operations after a brief monitoring period.

Our monitoring systems have detected a potential issue with Messaging Insights. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Components affected

Twilio Messaging Insights

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Latest Updates ( sorted recent to last )

RESOLVED about 7 hours ago - at 04/16/2026 07:08PM

The Messaging Insights issue has been resolved and the service is operating normally at this time.

MONITORING about 7 hours ago - at 04/16/2026 06:38PM

Messaging Insights in the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED about 7 hours ago - at 04/16/2026 06:31PM

Customers may be experiencing issues viewing Messaging Insights in the Console. Our engineering team has implemented a fix. We will provide another update in 30 minutes.

INVESTIGATING about 7 hours ago - at 04/16/2026 06:26PM

Our monitoring systems have detected a potential issue with Messaging Insights. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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