Outage in Twilio

SMS Delivery Delays from Twilio to Algar Telecom Brazil

Resolved Minor

April 16, 2026 - Started about 17 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays to Algar Telecom network subscribers in Brazil for 4.2 hours, affecting customers' ability to send text messages to that specific carrier network. The team identified the root cause and worked to resolve the connectivity issue between Twilio's SMS service and the Algar Telecom network. Service was restored to normal operations after monitoring confirmed stable delivery performance.

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED about 13 hours ago - at 04/16/2026 02:20PM

The incident has been resolved and SMS delivery from Twilio to Algar Telecom network subscribers in Brazil is operating normally.

MONITORING about 15 hours ago - at 04/16/2026 12:09PM

We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 16 hours ago - at 04/16/2026 11:27AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 17 hours ago - at 04/16/2026 10:27AM

Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 04/16/2026 10:11AM

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