Outage in Twilio
Voice Call Failures from Network Subscribers to a Subset of Twilio Brazil Phone Numbers
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced voice call failures affecting calls from network subscribers to a subset of Brazil phone numbers, impacting Voice services in Latin America for 2.1 hours. The team identified the root cause and implemented a fix, with service recovery observed before full resolution. The incident was resolved and voice calls to the affected Brazil phone numbers returned to normal operation.
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Latin AmericaTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 04/15/2026 10:55PM
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers are operating normally.
MONITORING
about 2 hours ago - at 04/15/2026 09:58PM
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 3 hours ago - at 04/15/2026 09:00PM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 3 hours ago - at 04/15/2026 08:48PM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Twilio outages
User Authentication Identity Gateway API High Latency for T-Mobile in United States - about 7 hours ago
User Authentication Identity Gateway API High Latency for T-Mobile in United States - about 7 hours ago
On Call Engineers are Investigating an Issue Affecting Flex - about 10 hours ago
User Authentication Identity Gateway API Failure Increase for T-Mobile in United States - about 17 hours ago
User Authentication Identity SNA Failure Increase for Telkomsel in Indonesia - about 18 hours ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
