Outage in Twilio
User Authentication Identity Gateway API Failure Increase for T-Mobile in United States
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced increased failures in their User Authentication Identity Gateway API specifically affecting T-Mobile users in the United States, impacting the Lookup SIM Swap service. The incident lasted 4.3 hours before service recovery was observed and normal operations were restored.
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Lookup SIM SwapTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 04/15/2026 11:14AM
The incident has been resolved and User Authentication Identity Gateway API failure increase for T-Mobile in the United States is operating normally.
MONITORING
about 2 hours ago - at 04/15/2026 10:09AM
We have observed a recovery in User Authentication Identity Gateway API failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 4 hours ago - at 04/15/2026 08:05AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 5 hours ago - at 04/15/2026 06:59AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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