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Outage in Twilio

Reassigned Number Package Degradation for Lookup V2 API

Resolved Minor
April 14, 2026 - Started about 15 hours ago - Lasted 29 minutes
Official incident page

Incident Report

Summary AI Generated

Twilio's Lookup V2 API experienced intermittent errors with the reassigned number package, causing degraded responses for approximately 29 minutes. The issue affected the Lookup service component and was resolved after the team identified recovery and continued monitoring. Normal service functionality was restored.

The reassigned number package is experiencing errors in the responses returned through the API. We expect to provide another update in 1 hour or as soon as more information becomes available
Components affected
Twilio Lookup

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Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 04/14/2026 09:19PM

The issue affecting intermittent errors for the reassigned number package in the responses returned through the API has been resolved and the service is functioning normally at this time.

MONITORING about 15 hours ago - at 04/14/2026 09:11PM

We have started seeing recovery for the reassigned number package experiencing errors in the responses returned through the API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 04/14/2026 08:51PM

The reassigned number package is experiencing errors in the responses returned through the API. We expect to provide another update in 1 hour or as soon as more information becomes available

INVESTIGATING about 15 hours ago - at 04/14/2026 08:51PM

The reassigned number package is experiencing errors in the responses returned through the API. We expect to provide another update in 1 hour or as soon as more information becomes available

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