Outage in Twilio
User Authentication Identity SNA Failure Increase for Telkomsel in Indonesia
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced increased failures in User Authentication Identity Silent Network Auth (SNA) specifically for Telkomsel customers in Indonesia, affecting the Verify Silent Network Auth component. The incident lasted 5.7 hours, during which customers using Twilio's authentication services with Telkomsel likely experienced higher failure rates for silent network authentication attempts. The issue was identified, resolved, and service returned to normal operation.
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Verify Silent Network AuthTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 04/15/2026 11:20AM
The incident has been resolved and User Authentication Identity SNA failure increase for Telkomsel in Indonesia is operating normally.
MONITORING
about 3 hours ago - at 04/15/2026 09:00AM
We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
about 5 hours ago - at 04/15/2026 06:54AM
We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 6 hours ago - at 04/15/2026 05:46AM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 6 hours ago - at 04/15/2026 05:43AM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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