Outage in Twilio

Issues with WhatsApp Template Message Approvals

Resolved Minor
March 21, 2025 - Started 12 days ago - Lasted about 12 hours
Official incident page

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Outage Details

We are currently experiencing issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Messaging Channels
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 03/21/2025 12:55PM

The issues with WhatsApp template message approvals has been resolved and is operating normally at this time. This incident has been resolved.

INVESTIGATING 12 days ago - at 03/21/2025 10:21AM

We continue to experience issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 03/21/2025 08:27AM

We continue to experience issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 03/21/2025 07:29AM

We continue to experience issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 1 hour or as soon as more information becomes available.

MONITORING 12 days ago - at 03/21/2025 01:38AM

We have observed a recovery from the issues with WhatsApp template message approvals. We are monitoring the service to ensure a full recovery, and we will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 03/21/2025 12:44AM

We are currently experiencing issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 1 hour or as soon as more information becomes available.

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