Outage in Twilio

We Are Experiencing an Issue With Twilio Rest APIs Resulting in Unexpected 503 Errors Across Multiple Products

Resolved Minor
March 31, 2025 - Started 1 day ago - Lasted about 3 hours
Official incident page

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Outage Details

We've become aware of a potential issue with elevated 5xx to istio downstreams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 03/31/2025 10:04PM

Programmable Messaging Insights and Programmable Voice Insights are now operating normally.

MONITORING 1 day ago - at 03/31/2025 08:29PM

Programmable Messaging Insights and Programmable Voice Insights are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 03/31/2025 08:14PM

We are investigating increased error rates across multiple Twilio products. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 03/31/2025 07:17PM

We are investigating increased error rates across multiple Twilio products. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 03/31/2025 06:50PM

We've become aware of a potential issue with elevated 5xx to istio downstreams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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