Outage in Twilio

Call Failures From Canadian Network Subscribers to a Subset of Twilio Toll Free Numbers

Resolved Minor
April 03, 2025 - Started about 19 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

We are observing (a subset of) call failures to Twilio Canadian Toll Free numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 04/04/2025 12:16AM

The issue affecting inbound calls to Twilio Canadian Toll Free numbers has been resolved, and the service is functioning normally at this time.

MONITORING about 18 hours ago - at 04/03/2025 09:58PM

We have started seeing recovery for inbound calls to Twilio Canadian Network Subscribers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 04/03/2025 09:00PM

We are observing (a subset of) call failures to Twilio Canadian Toll Free numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour as soon as more information becomes available.

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