Outage in Twilio

SMS Delivery Delays and Failures from Twilio Phone Numbers to Claro Chile

Resolved Minor

June 12, 2026 - Started about 12 hours ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays and failures when sending messages from Twilio phone numbers to Claro network subscribers in Chile, affecting the SMS service in Latin America. The incident lasted 6.9 hours, during which customers were unable to reliably deliver text messages to Claro Chile recipients. The issue was resolved and SMS delivery to Claro Chile returned to normal operation.

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED about 6 hours ago - at 06/12/2026 01:18PM

The incident has been resolved and SMS delivery from Twilio Phone Numbers to Claro network subscribers in Chile is operating normally.

MONITORING about 7 hours ago - at 06/12/2026 11:35AM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 06/12/2026 09:30AM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 06/12/2026 07:30AM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 06/12/2026 06:29AM

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