Outage in Twilio
SMS Delivery Delays and Failures from Network Subscribers to a Subset of Twilio United Kingdom Long Codes
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays and failures affecting messages sent from UK network subscribers to a subset of Twilio UK Long Codes, impacting SMS services across Europe for 17.1 hours. The team identified the root cause and worked on a resolution, with service recovery observed before full restoration. The incident was fully resolved with SMS delivery returning to normal operations.
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, EuropeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 06/12/2026 01:31PM
The incident has been resolved and SMS delivery from network subscribers to Twilio United Kingdom Long Codes is operating normally.
MONITORING
about 7 hours ago - at 06/12/2026 11:22AM
We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United Kingdom Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 15 hours ago - at 06/12/2026 03:40AM
Twilio customers may be experiencing SMS delivery failures from network subscribers on multiple networks in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
IDENTIFIED
about 19 hours ago - at 06/11/2026 11:33PM
Twilio customers may be experiencing SMS delivery failures from network subscribers on multiple networks in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
about 21 hours ago - at 06/11/2026 09:31PM
Twilio customers may be experiencing SMS delivery failures from network subscribers on multiple networks in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 22 hours ago - at 06/11/2026 08:31PM
Twilio customers may be experiencing SMS delivery failures from network subscribers on multiple networks in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 22 hours ago - at 06/11/2026 08:30PM
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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