Outage in Twilio

SMS Delivery Delays to Mascom in Botswana

Resolved Minor
April 05, 2025 - Started about 19 hours ago - Lasted about 7 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Mascom in Botswana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & Africa
Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 04/05/2025 03:32PM

We are no longer experiencing MMS/SMS delivery delays when sending messages to Mascom in Botswana. This incident has been resolved.

MONITORING about 13 hours ago - at 04/05/2025 02:36PM

We are observing recovery in SMS delivery delays when sending messages to Mascom in Botswana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

MONITORING about 15 hours ago - at 04/05/2025 12:43PM

We are observing recovery in SMS delivery delays when sending messages to Mascom in Botswana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 04/05/2025 10:52AM

We are still experiencing SMS delivery delays when sending messages to Mascom in Botswana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 04/05/2025 08:50AM

We are experiencing SMS delivery delays when sending messages to Mascom in Botswana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

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