Outage in Twilio

Call Failures From US Network Subscribers to a Subset of Twilio's Toll Free Numbers

Resolved Minor
April 03, 2025 - Started about 17 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue Inbound calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio PSTN
Latest Updates ( sorted recent to last )
RESOLVED about 14 hours ago - at 04/03/2025 10:30PM

The issue affecting US Network Subscribers to a subset of Twilio Toll-free Numbers has been resolved, and the service is functioning normally at this time.

MONITORING about 16 hours ago - at 04/03/2025 08:25PM

We have started seeing recovery for inbound calls to Twilio from US Network Subscribers to a subset of Twilio Toll-free Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 04/03/2025 07:33PM

We are observing call failures from US Network Subscribers to a subset of Twilio Toll-free Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 04/03/2025 07:23PM

Our monitoring systems have detected a potential issue Inbound calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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