Outage in Twilio

SMS Delivery Report Delays to Onvoy Spectrum Mobile Network in the US for a Subset of Shortcodes

Resolved Minor
April 22, 2025 - Started 6 days ago - Lasted 2 days
Official incident page

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Outage Details

We are experiencing MMS/SMS delivery delays when sending messages to multiple networks in the us via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 04/24/2025 07:57PM

We are observing recovery in MMS/SMS delivery delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 04/23/2025 10:44PM

We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery report delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 5 days ago - at 04/23/2025 06:53AM

We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery report delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 5 days ago - at 04/22/2025 10:53PM

We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery report delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 5 days ago - at 04/22/2025 06:50PM

We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery report delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 5 days ago - at 04/22/2025 04:54PM

We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery report delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 days ago - at 04/22/2025 04:50PM

We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile Network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 days ago - at 04/22/2025 04:19PM

We are experiencing SMS delivery delays when sending messages to multiple networks in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 days ago - at 04/22/2025 03:22PM

We are experiencing SMS delivery delays when sending messages to multiple networks in the us via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 6 days ago - at 04/22/2025 03:14PM

We are experiencing MMS/SMS delivery delays when sending messages to multiple networks in the us via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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