Outage in Twilio

Call Quality Issues To and From a Subset of Twilio's Numbers in Spain

Resolved Minor
May 14, 2025 - Started 11 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are observing call quality issues to and from a subset of Twilio phone numbers in Spain. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Europe
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 05/14/2025 10:31AM

The issue affecting call quality for calls to and from a subset of Twilio phone numbers in Spain has been resolved, and the service is functioning normally at this time.

MONITORING 11 days ago - at 05/14/2025 08:42AM

We have started seeing recovery for call quality issues to and from a subset of Twilio phone numbers in Spain. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 days ago - at 05/14/2025 07:53AM

We are observing call quality issues to and from a subset of Twilio phone numbers in Spain. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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