Outage in Twilio

MMS Delivery Delays to US Carriers From a Small Subset of Short Codes

Resolved Minor
June 18, 2025 - Started about 15 hours ago - Lasted about 10 hours
Official incident page

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Outage Details

We are experiencing MMS delivery delays when sending messages to US Carriers from a small subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio MMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 06/19/2025 03:40AM

We are no longer experiencing MMS delivery delays when sending messages to US carriers from a small subset of short codes. This incident has been resolved.

MONITORING about 7 hours ago - at 06/19/2025 01:46AM

We are observing recovery in MMS delivery delays when sending messages to US carriers from a small subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 06/19/2025 12:03AM

We continue to experience MMS delivery delays when sending messages to US Carriers from a small subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 06/18/2025 08:41PM

We continue to experience MMS delivery delays when sending messages to US Carriers from a small subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 06/18/2025 07:03PM

We continue to experience MMS delivery delays when sending messages to US Carriers from a small subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 06/18/2025 06:07PM

We are experiencing MMS delivery delays when sending messages to US Carriers from a small subset of Short Codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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