Outage in Twilio

SMS Delivery Issue to Cubacel Network in Cuba

Resolved Minor
May 14, 2025 - Started 15 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing SMS delivery issue when sending messages to Cubacel Network in Cuba. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 05/14/2025 11:00AM

We are no longer experiencing SMS delivery issue when sending messages to Cubacel Network in Cuba. This incident has been resolved.

MONITORING 15 days ago - at 05/14/2025 09:10AM

We are observing recovery in SMS delivery when sending messages to Cubacel Network in Cuba. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 05/14/2025 08:18AM

We are experiencing SMS delivery issue when sending messages to Cubacel Network in Cuba. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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