Outage in Twilio
Subset of Call, Video, and Conference Quality Failures in BR1
Resolved MinorIncident Report
Our monitoring systems have detected a potential issue AWS US East packet loss. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Peer-to-Peer Rooms Twilio Go Rooms Twilio Network Traversal Service Twilio ConferenceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/28/2025 03:33PM
The issue affecting a subset of call, video, and conferences quality failures to br1 region has been resolved, and the service is functioning normally at this time.
MONITORING
11 months ago - at 05/28/2025 03:03PM
We continue seeing recovery for a subset of call, video conferences quality failures to br1 region. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
MONITORING
11 months ago - at 05/28/2025 02:46PM
We have started seeing recovery for a subset of call, video conferences quality failures to br1 region. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
11 months ago - at 05/28/2025 02:43PM
We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
11 months ago - at 05/28/2025 02:41PM
We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
11 months ago - at 05/28/2025 02:41PM
We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
11 months ago - at 05/28/2025 02:19PM
Our monitoring systems have detected a potential issue AWS US East packet loss. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
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