Outage in Twilio

SMS Delivery Delays and Failures To and From a Subset of Twilio Numbers in Brazil

Resolved Minor
May 15, 2025 - Started about 7 hours ago - Lasted about 3 hours
Official incident page

Need to monitor Twilio outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Twilio, and never miss an outage again.
Start Free Trial

Outage Details

Our monitoring systems have detected a potential issue with SMS delivery delays and failures to and from a subset of Twilio numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 05/16/2025 12:53AM

We are no longer experiencing SMS delivery delays and failures when sending to and from a subset of Twilio numbers in Brazil. This incident has been resolved.

MONITORING about 6 hours ago - at 05/15/2025 11:00PM

We are observing recovery in SMS delivery delays and failures when sending to and from a subset of Twilio numbers in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 05/15/2025 09:59PM

We are experiencing SMS delivery delays and failures when sending to and from a subset of Twilio numbers in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 05/15/2025 09:50PM

Our monitoring systems have detected a potential issue with SMS delivery delays and failures to and from a subset of Twilio numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Latest Twilio outages

SMS Delivery Delay To MTS Network In Russia - about 2 hours ago
SMS Delivery Delays to MTN/Telecel in Zambia 645-02 - about 3 hours ago
SMS Delivery Delays to Algar Telecom CTBC in Brazil - about 4 hours ago
SMS Delivery Delays and Failures to Telecall Network in Brazil - about 5 hours ago
SMS Delivery and Delivery Report Delays to Beeline Network in Kazakhstan - about 8 hours ago

Stop Juggling Dozens of Status Pages – Monitor Them All in One Place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook