Outage in Twilio

SMS Delivery Delays and Failures to Telecall Network in Brazil

Minor
May 16, 2025 - Started about 5 hours ago
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS delivery delays to Telecall network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
INVESTIGATING about 2 hours ago - at 05/16/2025 03:05AM

We are experiencing SMS delivery delays and failures when sending messages to Telecall network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 05/16/2025 01:11AM

We are experiencing SMS delivery delays when sending messages to Telecall network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 05/16/2025 12:23AM

We are experiencing SMS delivery delays when sending messages to Telecall network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 05/16/2025 12:16AM

Our monitoring systems have detected a potential issue with SMS delivery delays to Telecall network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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