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Outage in Twilio

Delay in emission of Conference Insights Summaries

Resolved Minor
June 24, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

Conference Insights summaries are being delayed since 16:00 UTC Jun 23rd. Customers using Conference insights console or conference insights API will not be able to receive the latest update. We have identified the issue and working to mitigate it.
Components affected
Twilio Voice Insights

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/24/2025 10:27AM

The issue has been resolved and Conference insights console or Conference insights API is operating normally at this time.

MONITORING 10 months ago - at 06/24/2025 08:26AM

Conference insights console or Conference insights API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 10 months ago - at 06/24/2025 07:51AM

Conference Insights summaries are being delayed since 16:00 UTC Jun 23rd. Customers using Conference insights console or conference insights API will not be able to receive the latest update. We have identified the issue and working to mitigate it.

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