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Outage in Twilio

AccSec Three UK API Errors - Internal Server Error

Resolved Minor
July 04, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with AccSec Three UK API Errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Lookup Identity Match Twilio Lookup SIM Swap Twilio Legacy Identity MatchAndAttributes

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/04/2025 08:18PM

The issue has been resolved and AccSec - Three UK API is operating normally at this time.

MONITORING 10 months ago - at 07/04/2025 07:43PM

AccSec - Three UK API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 07/04/2025 06:54PM

Our monitoring systems have detected a potential issue with AccSec - Three UK API Errors. Our engineering team has been alerted and is actively investigating. Our engineering team is actively working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 07/04/2025 05:54PM

Our monitoring systems have detected a potential issue with AccSec - Three UK API Errors. Our engineering team has been alerted and is actively investigating. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 07/04/2025 05:36PM

Our monitoring systems have detected a potential issue with AccSec Three UK API Errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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