Outage in Twilio

SMS Delivery Delays to Phoenix/Voentele Network in Russian Federation

Resolved Minor

July 06, 2025 - Started 10 months ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Europe

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/07/2025 06:44PM

The issue affecting intermittent SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation has been resolved, and the service is functioning normally at this time.

MONITORING 9 months ago - at 07/07/2025 02:44PM

We have started seeing recovery for intermittent SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/07/2025 08:24AM

We continue to experience SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 07/07/2025 12:26AM

We continue to experience SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 07/06/2025 08:26PM

We continue to experience SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 07/06/2025 06:26PM

We are continuing to experience SMS delivery delays when sending messages to Phoenix/Voentele Network in Russian Federation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 07/06/2025 05:26PM

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