Outage in Twilio

SMS Delivery Delays and Failures to NetOne Network in Zimbabwe

Resolved Minor
July 07, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/08/2025 03:43PM

We are no longer experiencing SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. This incident has been resolved.

MONITORING 4 months ago - at 07/08/2025 02:44PM

We are observing recovery in SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 07/07/2025 11:20PM

We are continuing to experience SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 07/07/2025 03:23PM

We are continuing to experience SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 07/07/2025 11:15AM

We are continuing to experience SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 07/07/2025 09:15AM

We are continuing to experience SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 07/07/2025 08:15AM

We are experiencing SMS delivery delays and failures when sending messages to NetOne network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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