Outage in Twilio

SMS Delivery Delays to Tigo Network in Guatemala

Resolved Minor
July 08, 2025 - Started about 8 hours ago - Lasted about 6 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays and failures when sending messages to Tigo network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 07/08/2025 12:53PM

We are no longer experiencing SMS delivery delays and failures when sending messages to Tigo network in Guatemala. This incident has been resolved.

MONITORING about 4 hours ago - at 07/08/2025 11:04AM

We are observing recovery in SMS delivery delays and failures when sending messages to Tigo network in Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 07/08/2025 09:57AM

We are continuing to experience SMS delivery delays and failures when sending messages to Tigo network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 07/08/2025 07:57AM

We are continuing to experience SMS delivery delays and failures when sending messages to Tigo network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 07/08/2025 06:57AM

We are experiencing SMS delivery delays and failures when sending messages to Tigo network in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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