Outage in Twilio

SMS Delivery Delays to Multiple Networks in Brazil via a Subset of Shortcodes and Sender IDs

Minor
July 08, 2025 - Started about 6 hours ago
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in Brazil for a subset of shortcodes and registered sender IDs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
INVESTIGATING about 2 hours ago - at 07/09/2025 03:18AM

We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 2 hours ago - at 07/09/2025 03:17AM

We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 2 hours ago - at 07/09/2025 02:48AM

We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 3 hours ago - at 07/09/2025 01:50AM

We are once again experiencing SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MONITORING about 5 hours ago - at 07/08/2025 11:51PM

We are observing recovery in SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 07/08/2025 10:57PM

We are experiencing SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 07/08/2025 10:48PM

Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in Brazil for a subset of shortcodes and registered sender IDs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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