Outage in Twilio
SMS Delivery Delays to Multiple Networks in Brazil via a Subset of Shortcodes and Sender IDs
Resolved MinorIncident Report
Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in Brazil for a subset of shortcodes and registered sender IDs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/09/2025 06:57PM
We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Brazil via a subset of short codes and registered sender IDs. This incident has been resolved.
MONITORING
9 months ago - at 07/09/2025 05:12PM
We are observing recovery in SMS delivery delays when sending messages to multiple networks in Brazil via a subset of short codes and registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
MONITORING
9 months ago - at 07/09/2025 03:11PM
We are observing recovery in SMS delivery delays when sending messages to multiple networks in Brazil via a subset of short codes and registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
9 months ago - at 07/09/2025 09:23AM
We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
INVESTIGATING
9 months ago - at 07/09/2025 05:27AM
We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
9 months ago - at 07/09/2025 03:18AM
We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
9 months ago - at 07/09/2025 03:17AM
We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
MONITORING
9 months ago - at 07/09/2025 02:48AM
We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
MONITORING
9 months ago - at 07/09/2025 01:50AM
We are once again experiencing SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
MONITORING
9 months ago - at 07/08/2025 11:51PM
We are observing recovery in SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
9 months ago - at 07/08/2025 10:57PM
We are experiencing SMS delivery delays when sending messages to multiple networks in Brazil via a subset of shortcodes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
9 months ago - at 07/08/2025 10:48PM
Our monitoring systems have detected a potential issue with SMS delivery delays to multiple networks in Brazil for a subset of shortcodes and registered sender IDs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
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