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Outage in Twilio

Verify Silent Network Authentication Service Interruption to Indonesia XL Network in Indonesia

Resolved Minor
July 09, 2025 - Started 9 months ago - Lasted about 11 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Verify Silent Network Authentication when sending requests to Indonesia XL network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Verify Silent Network Auth

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/09/2025 04:32PM

Issue when sending requests to Indonesia XL network has been resolved and Verify Silent Network Authentication is operating normally at this time.

MONITORING 9 months ago - at 07/09/2025 04:13PM

We are observing recovery in an issue with Verify Silent Network Authentication when sending requests to Indonesia XL network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING 9 months ago - at 07/09/2025 12:13PM

We are observing recovery in an issue with Verify Silent Network Authentication when sending requests to Indonesia XL network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/09/2025 08:22AM

We continue to experience an issue with Verify Silent Network Authentication when sending requests to Indonesia XL network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/09/2025 06:24AM

We continue to experience an issue with Verify Silent Network Authentication when sending requests to Indonesia XL network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/09/2025 05:21AM

Our monitoring systems have detected a potential issue with Verify Silent Network Authentication when sending requests to Indonesia XL network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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