Outage in Twilio

SMS Delivery Delays to Multiple Networks in the US via Subset of Short Codes

Resolved Minor
July 10, 2025 - Started about 9 hours ago - Lasted about 6 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple Networks in the US via Subset of Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 07/10/2025 09:24PM

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in the US via Subset of Short Codes. This incident has been resolved.

MONITORING about 4 hours ago - at 07/10/2025 08:26PM

We are observing recovery in SMS delivery delays to multiple networks in the US via subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

MONITORING about 6 hours ago - at 07/10/2025 06:26PM

We are observing recovery in SMS delivery delays to multiple networks in the US via subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 07/10/2025 04:39PM

We continue to experience SMS delivery delays to multiple networks in the US via subset of short codes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 07/10/2025 03:39PM

We are experiencing SMS delivery delays to multiple networks in the US via subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available

INVESTIGATING about 9 hours ago - at 07/10/2025 03:31PM

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple Networks in the US via Subset of Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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