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Outage in Twilio

On Call Engineers are Investigating an issue with incoming-customers-flex-chats-are-reporting-unable-to-reply

Resolved Minor
July 11, 2025 - Started 9 months ago - Lasted 44 minutes
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with incoming-customers-flex-chats-are-reporting-unable-to-reply. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Flex Agent Desktop

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/11/2025 04:57PM

We have fully investigated the incoming-customers-flex-chats-are-reporting-unable-to-reply issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

INVESTIGATING 9 months ago - at 07/11/2025 04:14PM

Our monitoring systems have detected a potential issue with incoming-customers-flex-chats-are-reporting-unable-to-reply. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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