Outage in Twilio

Voice-Insights-Call-Summaries-Delayed-in-us1-Home-Region

Resolved Minor
July 12, 2025 - Started about 5 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing delays in the availability of Voice Insights Call Summaries for calls in the US1 home region that ended after July 12, 2025 02:16 UTC. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice Insights
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 07/12/2025 05:58AM

We are no longer experiencing delays in the availability of Voice Insights Call Summaries for calls in the US1 home region that ended after July 12, 2025 02:16 UTC. This incident has been resolved.

INVESTIGATING about 4 hours ago - at 07/12/2025 05:17AM

We are experiencing delays in the availability of Voice Insights Call Summaries for calls in the US1 home region that ended after July 12, 2025 02:16 UTC. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 07/12/2025 04:21AM

We are experiencing delays in the availability of Voice Insights Call Summaries for calls in the US1 home region that ended after July 12, 2025 02:16 UTC. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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