Outage in Twilio

Calls failures and Dialing delays to Movistar Network in Venezuela

Resolved Minor
July 14, 2025 - Started 3 months ago - Lasted about 14 hours
Official incident page

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Outage Details

Our team is investigating an issue causing call failures and dialing delays to Movistar Network in Venezuela. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Latin America
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/15/2025 04:13AM

We are no longer experiencing call failures and dialing delays to the Movistar network in Venezuela. This incident has been resolved.

MONITORING 3 months ago - at 07/15/2025 02:12AM

We have started to observe a recovery in call failures and dialing delays to the Movistar network in Venezuela. We will continue to monitor the situation to ensure full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 3 months ago - at 07/15/2025 12:12AM

We have started to observe a recovery in call failures and dialing delays to the Movistar network in Venezuela. We will continue to monitor the situation to ensure full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 07/14/2025 08:43PM

Our team is still investigating an issue causing call failures and dialing delays to Movistar Network in Venezuela. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

MONITORING 3 months ago - at 07/14/2025 06:46PM

We have started to observe a recovery in call failures and dialing delays to the Movistar network in Venezuela. We will continue to monitor the situation to ensure full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 07/14/2025 05:16PM

Our team is still investigating an issue causing call failures and dialing delays to Movistar Network in Venezuela. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 07/14/2025 03:16PM

Our team is still investigating an issue causing call failures and dialing delays to Movistar Network in Venezuela. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 07/14/2025 02:16PM

Our team is investigating an issue causing call failures and dialing delays to Movistar Network in Venezuela. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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