Outage in Twilio

SMS Delivery Report Delays to Telefonica Network in Mexico via a Subset of Shortcodes

Resolved Minor
July 21, 2025 - Started about 13 hours ago - Lasted about 10 hours
Official incident page

Need to monitor Twilio outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Twilio, and never miss an outage again.
Start Free Trial

Outage Details

We are experiencing SMS delivery delays when sending messages to Telefonica network in Mexico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 07/22/2025 07:17AM

We are no longer experiencing SMS delivery delays when sending messages to the Telefonica network in Mexico via a subset of shortcodes. This incident has been resolved.

MONITORING about 5 hours ago - at 07/22/2025 05:30AM

We are observing successful SMS delivery when sending messages to Telefonica network in Mexico via a subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 7 hours ago - at 07/22/2025 03:30AM

We are observing successful SMS delivery when sending messages to Telefonica network in Mexico via a subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 12 hours ago - at 07/21/2025 10:47PM

We are observing successful SMS delivery when sending messages to Telefonica network in Mexico via a subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 07/21/2025 09:25PM

We are experiencing SMS delivery delays when sending messages to Telefonica network in Mexico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook