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Outage in Twilio

SMS Delivery Delays to MTN Network in Multiple African Countries

Resolved Minor
July 22, 2025 - Started 9 months ago - Lasted 3 days
Official incident page

Incident Report

We are experiencing SMS Delivery Delays to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 07/25/2025 08:13AM

We are no longer experiencing SMS delivery delays when sending messages to Multiple MTN Networks in multiple African countries like Nigeria, Ghana, Uganda, and Benin. This incident has been resolved.

MONITORING 8 months ago - at 07/25/2025 06:29AM

We are seeing signs of recovery in SMS delivery delays when sending messages to multiple MTN networks across several African countries, including Nigeria, Ghana, Uganda, and Benin. Our team will continue to monitor the service closely to ensure full restoration. We will provide another update in 2 hours or sooner if additional information becomes available.

INVESTIGATING 8 months ago - at 07/24/2025 09:35PM

We are still experiencing SMS delivery delays to Multiple MTN Networks in multiple African countries like Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/23/2025 09:41PM

We are still experiencing SMS delivery delays to Multiple MTN Networks in multiple African countries like Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/23/2025 05:42AM

We are still experiencing SMS delivery delays to Multiple MTN Networks in multiple African countries like Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/22/2025 09:36PM

We are still experiencing SMS delivery delays to Multiple MTN Networks in multiple African countries like Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/22/2025 05:37PM

We are still experiencing SMS delivery delays to Multiple MTN Networks in multiple african countries like Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/22/2025 03:37PM

We continue to experiencing SMS delivery delays to Multiple MTN Networks in Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 or as soon as more information becomes available.

INVESTIGATING 9 months ago - at 07/22/2025 02:48PM

We are experiencing SMS Delivery Delays to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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