Outage in Twilio

Customers Will Experience Issues When Upgrading From a Trial Account to a Paid Account

Resolved Minor
July 29, 2025 - Started 1 day ago - Lasted 33 minutes
Official incident page

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Outage Details

We are currently investigating reports of issues affecting some customers when attempting to upgrade their account from trial accounts. Our engineering team is working to identify the root cause. We will provide an update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Billing
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/29/2025 08:10PM

We are no longer experiencing issues when customers attempt to upgrade their account from trial accounts. This incident has been resolved.

INVESTIGATING 1 day ago - at 07/29/2025 07:39PM

We are currently investigating reports of issues affecting some customers when attempting to upgrade their account from trial accounts. Our engineering team is working to identify the root cause. We will provide an update in 1 hour or as soon as more information becomes available.

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